CUSTOMER VALUE MANAGEMENT
Helping retailers and brands collaborate to grow customer value
Omnichannel Personalization, Digital Experience, and Data Monetization solutions for Grocery, Drug and Specialty Retailers and their brands
in Retail for Excellent Execution of Customer Expectations
To Launch A New Cloud-Based Retailer Marketing Service That Enhances Shopper Personalization
What we do
Generate value within weeks with Customer Value Management
Analyze.
Self-serve customer analytics and targeting, powered by data science automation.
Personalize.
AI-driven one-to-one marketing interactions at scale across all channels.
Monetize.
Out of the box brand collaboration. Monetize your data and media assets.
Discover Why the World’s Top Retailers and Brands
Choose ciValue.
The proof is in the uplift.
4.5%
Revenue growth
5%
Increase in weekly visits
25%
Lower churn rate
4x
Redemption vs. control
50%
Increase in trade marketing budget
Products
ciValue delivers four cutting-edge products that provide retailers an unparalleled competitive edge.
Retail Intelligence
Omnichannel Personalization
Digital Experience
Brand Collaboration & Monetization
Our suite of tailored professional services ensures you get the most from your data.
Secure, modern platform gives you highly granular data without sacrificing performance.
Case studies
See how leading international retailers used customer analytics and personalization to get more from their data.
Sephora teams are very excited to build a better experience for our customers, as our main company priority is delighting customers. The ciValue platform helps collect anonymized insights, offers key analysis in record time, and the ability to share insights with our Beauty and Fragrance brand partners.
Anne-Veronique Baylac, CDO Sephora Europe & Middle East
Latest from our blog
How Retailers can use AI and Machine Learning to Deliver the Best Shopping Experience
This blog post is the final post of a three-part series on how retailers can use Artificial Intelligence (AI) and Machine Learning (ML) technologies to …
Two Simple KPIs to Help Crack Your Personalization Campaign ROI Results
Many retailers and suppliers have introduced personalization programs, to elevate customer experience and increase customer lifetime value. Personalization comes at a cost, and when done …
Your Customers Aren’t Butter. Don’t Let Them Churn.
It’s any retailer’s most obvious goal: acquire customers and retain them. But as routines got twisted and switched with Covid-19, so did purchasing behavior and …
