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Using Data in the eCommerce Grocery Customer Journey
The online channel for grocery was always going to be big. Many leading supermarkets have been investing in building eCommerce capabilities for at least a
The Science of Product Recommendations
Online grocery and drug sales were already on a rapid growth trajectory before COVID-19. But recent lockdowns and health concerns due to the pandemic have
The Power of Category-Level Churn Analysis
It is hard to think of a time when retail customer behavior saw more upheaval than it has in recent months. Long-standing customer routines have
Developing a Winning Strategy for Digital Advertising in Retail
2020 marks an important milestone in the advertising world. It is the year that digital ad spending surpassed traditional ad spending worldwide. The trend is
Relative Relevance: Navigating the Long Tail
Imagine you had a machine that could predict with perfect accuracy every grocery item your customer was going to buy next week. It would tell
How Do I Know It’s Working? Measuring Retail Personalization
One of the many advantages of personalized retail offers is that their impact can be measured much more precisely than traditional tactics. Splashing a hot
Putting the Customer First: Retailers Respond to Coronavirus
These are difficult times. With the number of COVID-19 cases rising, stock markets plunging, and borders closing, there has never been more uncertainty. But as
Competing Priorities: How Aligning Around the Customer Changes the Dynamic Between Retailers and Suppliers
A lot of our work with retailers is focused on helping them improve their collaboration with suppliers. The explosion of big data in recent years
Developing an Actionable Customer Segmentation using Basket Diversity
In a previous post we shared some of our findings about the relationship between basket diversity and customer value. At the time, we shared some
How to Win the Holidays with Personalization
To say that the holidays is a critical time for retail is an understatement. For many retailers, the weeks leading up to Christmas can make
Personalization for Hard Discounters
Hard Discounters are changing the grocery retail landscape. Led by German giants Aldi and Lidl, the global expansion of the hard discount format is introducing
Starting on the Right Foot, Three Things That Can Wait When Launching a Loyalty Program – Part 2
In our last post we talked about three key priorities when launching a loyalty program. But is there anything you shouldn’t focus on in the
