In a previous post we shared some of our findings about the relationship between basket diversity and customer value. At the time, we shared some tactics you can use to…
To say that the holidays is a critical time for retail is an understatement. For many retailers, the weeks leading up to Christmas can make or break the year. Competition…
Hard Discounters are changing the grocery retail landscape. Led by German giants Aldi and Lidl, the global expansion of the hard discount format is introducing shoppers around the world to…
FMI Midwinter January 24-27, 2020 JW Marriott Phoenix AZ, USA Click here to visit the event page.
NRF 2020 VISION January 12-14, 2020 Javits Center NYC, USA Click here to visit the event page.
The scenario is always the same. Launch day is approaching. The technical build is slightly behind schedule. Pressure is high and resources are tight. And the inevitable question comes. What…
I have noticed a pattern in my conversations with retail marketing and loyalty teams looking to make the most of their customer data: a shortage of ideas is rarely the…
For more than two decades, the customer-centric revolution has been changing the way retailers think about and interact with their customers. There is no doubt this has been a positive…
Measuring the return on investment for customer insights is notoriously difficult. Search online for articles on the topic and you will find more than one reference to ROI measurement as…
Retailers today find themselves in a tricky balancing act. On one hand, customers are more demanding than ever. They not only expect great experiences, but they expect brands and…
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