ciValue’s clients are customer-centric, and so are we. Our dedicated team of Customer Success professionals is committed to helping you maximize the value of the ciValue solution.
Our customer success team members are not only experts in ciValue’s solution – they are industry experts with strong retail and analytics backgrounds.
In addition to ciValue’s dedicated customer support, the customer success team will provide a suite of services that includes:
Regular calls to monitor solution adoption and identify any usage issues
Guidance on industry best practices
Training and advice for enhancing the use of the solution
Education regarding new features
Support in Value and Performance measurement
ciValue’s consulting team of seasoned retail executives and consultants, who have a worked at some of the world’s leading retailers. They have been in your shoes before, and they are equipped to understand your unique challenges.
Whether you are launching a new program or want to take an existing one to the next level, our consultants are ready to step up and help.
We offer the following consulting packages. Don’t see what you are looking for? We would be happy to discuss a custom consulting engagement with you.
While ciValue was designed as a self-serve solution for marketing and merchandising teams, we recognize that for many retailers, there is a lack of bandwidth to handle the full operation of a personalized marketing or supplier collaboration program from day one.
Our team is available for ramp-up engagements that include hands-on involvement in the personalization or supplier collaboration process until the retailer team has had a chance to recruit and train the key personnel.
We bring to bear our considerable practical experience, supporting similar ramp-up programs with existing clients.
The same elite analytics and data science team that built the statistical models and machine learning algorithms under the hood of the ciValue solution, can help address any client-specific strategic or tactical projects that require custom development of specific analyses or models.
Custom/tailored data science models, e.g. bespoke customer-behavior predictive models
Ongoing performance reports tailored to your specific needs
Multi-channel performance analytics specific to the client’s channels