Included with ciValue subscription
ciValue’s clients are customer-centric, and so are we. Our dedicated team of Customer Success professionals is committed to helping you maximize the value of the ciValue solution.
Our customer success team members are not only experts in ciValue’s solution – they are industry experts with strong retail and analytics backgrounds.
In addition to ciValue’s dedicated customer support, the customer success team will provide a suite of services that includes:
Regular calls to monitor solution adoption and identify any usage issues
Guidance on industry best practices
Training and advice for enhancing the use of the solution
Education regarding new features
Support in Value and Performance measurement
ciValue’s consulting team of seasoned retail executives and consultants, who have a worked at some of the world’s leading retailers. They have been in your shoes before, and they are equipped to understand your unique challenges.
Whether you are launching a new program or want to take an existing one to the next level, our consultants are ready to step up and help.
We offer the following consulting packages. Don’t see what you are looking for? We would be happy to discuss a custom consulting engagement with you.
- Principles of Ominchannel Personalization – Get an overview of the principles the world’s best retailers are using to drive visits and grow customers through 1-to-1 personalization. We will share best practices and case studies from top retailers and help you customize the principles to your unique business context.
- Developing Your Best Offer Bank – Developing the right offer bank is one of the key enablers of effective personalization. Yet too often it is an afterthought. We will show you our data-driven approach to building your best offer bank, as well as proven principles for getting the engagement you need from suppliers, category teams, and other stakeholders.
- Strategic Customer Investment – While much of the talk around personalization focuses on matching the right product to the right customer, we believe the secret weapon in personalization is actually the ability to invest differently in different customers. In this workshop we help you develop a custom strategy that will allow you to maximize your CRM and personalization investment.
- Supplier Collaboration Strategy – Retailers know they are sitting on a goldmine of data. But the path to unlocking that value by monetizing data with suppliers is a complex and challenging one. We can help you develop a plan to maximize supplier investment by leveraging the tools used by the world’s best retailers.
- Personalization Strategic Assessment – If you are already running a personalization program but want to take it to the next level, we offer a strategic assessment of your current program. We will help you identify exactly what is working and what isn’t. More importantly, we will share best practices and help you develop a strategy for how to fix it.
- Digital Experience Vision – Our team will lead you through a visioning and ideation process to take your online experience to the next level. Together we will explore best practices, identify your top sales-driving opportunities, and develop a digital experience plan that leverages your unique market position and data assets.
- Customer-Centric Category Deep Dive – Leveraging our best-in-class AI analytics and deep industry experience, we will lead you through the process of identifying and acting on opportunities to grow a specific category.
While ciValue was designed as a self-serve solution for marketing and merchandising teams, we recognize that for many retailers, there is a lack of bandwidth to handle the full operation of a personalized marketing or supplier collaboration program from day one.
Our team is available for ramp-up engagements that include hands-on involvement in the personalization or supplier collaboration process until the retailer team has had a chance to recruit and train the key personnel.
We bring to bear our considerable practical experience, supporting similar ramp-up programs with existing clients.
- Recommending offers and entire offer banks for personalization
- Day-to-day operation of the ciValue solution
- Management reports and briefsbased on insights from the ciValue solution
Custom Insights and Analytics Services
The same elite analytics and data science team that built the statistical models and machine learning algorithms under the hood of the ciValue solution, can help address any client-specific strategic or tactical projects that require custom development of specific analyses or models.
Custom/tailored data science models, e.g. bespoke customer-behavior predictive models
Ongoing performance reports tailored to your specific needs
Multi-channel performance analytics specific to the client’s channels